TERMS AND CONDITIONS

DELIVERY

  • we deliver in Zagreb and its surroundings (to your home address, in public institutions, in companies, at the Zagreb cemetery)
  • delivery is included in the price of the product, up to 10km away from the Flower Shop (Lastovska 2a) which includes the wider city center (except the category “SPECIAL OFFER” and “WEDDING FLOWERS” – you need to contact us to calculate the delivery price)
  • delivery outside Zagreb is additionally charged (it is necessary to call us)
  • working time Mon-Sat 8-16h
  •  if you would like to have delivery in our fee time, please contact us at 01/ 6119323 or 095 5195519
  • the realization of delivery can be within 3 hours from receiving payment
  •  if the recipient is not at the address, flowers will be returned to the flower shop (re-delivery is possible at an extra charge of 40,00kn/5.5 euro)

ORDERS

  • online 0-24
  •  by phone Mon-Fri:  7:00 am-8:00 pm
    Sat:      7:00 am-3:00 pm
  • funeral arrangements are best to order day before

PAYMENT

  • through internet banking
  •  cash
  •  we accept credit cards (American Express, Maestro, MasterCard, Visa)
  • orders outside the Republic of Croatia are charged through credit cards

CARD ACCEPTANCE

GUARANTY FOR SAFE INTERNET BUYING

UNILATERAL TERMINATION OF CONTRACT

Upon the conclusion of the contract, the beneficiary will be provided with: a confirmation of a contract, or a pre-notification notice referred to in article 57, paragraph 1 of the Consumer Protection Act (Official Gazette, No. 41/2014), these terms and the user’s disclaimer of Unilateral Termination Of the Agreement with the onesided termination of the contract referred to in article 61, paragraphs 1 and 2 of the Consumer Protection Act.

The user can unilateral terminate the contract within 14 (fourteen) days without giving reasons. The unilateral termination of the contract shall begin to run from the date on which the customer or a third party designated by the user has commenced the goods which are the subject of the Contract, or in the case of a service, since the conclusion of the contract.

A form for unilateral termination of contract is here.

The user can electronically fill out a form and send it, in which case, the Flower Shop Mezak will, without delay, send confirmation of receiving a unilateral termination by e-mail.

For costumer to use their right for unilateral termination of contract, they must notify Flower Shop Mezak about their decision before the deadline and with  unambiguous statement sent by post (to the address Drage Ivanišević 10b, Zagreb)

Refunds will be made in the same way that the user made the payment. In case the user agrees to be given refund on the other way, they don’t suffer any cost. The refund will be achieved only after the goods are returned or after delivering notification that the goods are sent back.

Consumer Responsibility for the Impairment of Goods

With regard to consumer liability for impairment of merchandise, the seller shall inform the consumer of the following:

“You are responsible for any impairment of goods as a result of handling goods, other than that it was necessary to determine the nature, characteristics and functionality of the goods.”

OUR FLOWERS

If you want some of the flowers that we are not offering at the moment, please feel free to contact us at the number: 01/6119323, 0955195519

We are always trying our best that the products are top quality and same as in the picture.

In case that there are no flowers at all as in the picture, we will contact you for further arangmant.

 

DATA SECURITY

All the information you provide about yourself is exclusively used for the purposes of selling and delivering.

DISCRETION IS GUARANTEED.

STATEMENT FOR ONLINE PAYMENT SECURITY

While making a payment on our web store, you are using CorvusPay – the advanced Internet payment gateway.

CorvusPay provides complete safety for your credit card information from the moment you entered information into the CorvusPay payment form. Payments are transmitted from your web browser to the bank that issues your card. Our store never comes into contact with the full details of your payment card. Also, data is not available even to employees of the CorvusPay system. Insulated core manages sensitive data independently, keeping them completely secure.

The payment access form is secured with the highest reliability SSL transport code. All stored data are additionally encrypted, using a cryptographic device certified to the FIPS 140 2 Level 3 standard. CorvusPay meets all the requirements of online payment security prescribed by leading commodity brands – PCI DSS Level 1 – the highest industrial payment card security standard. When you pay with the cards included in the 3 D secure program, your bank with validity card also verifies your identity by using the security token or passwords.

Corvus Info considers all collected information as bank secrecy and treats them accordingly. Information is used only for the purposes for which they are intended. Your sensitive data is completely secure, and their privacy is guaranteed by state-of-the-art security mechanisms. Only the information necessary to perform a job is collected in accordance with the required on-line payment procedures.

The security controls and operational procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition to maintaining strict access control, with regular security tracking, and deep-seated network vulnerability checks, and by implementing security information provision, they keep up-to-date and enhance the security of system by protecting your card data.

PRIVACY STATEMENT

FRITILLARIA d.o.o undertakes to provide personal data protection by collecting only the essential, basic information about the buyers / customers required to fulfill our obligations; informing buyers how we use collected data, regularly gives customers the choice of using their data, including the ability to decide whether or not to remove their name from the lists used for marketing campaigns. All customer information is strictly kept and only accessible to employees who are required to do this. All FRITILLARIA d.o.o employees and business partners are responsible for compliance with the privacy policy.

Please read this Privacy Statement thoroughly as it contains important information, such as, how we manage and collect your data and description of your rights in this regardingly.

This statement covers the information collected through our website.

Processing menager

The manager who is processing and collecting your data on this page is the company FRITILLARIA d.o.o The address of the company is Lovački put 11 10000 Zagreb, and telephone numbers are 01-6119-323 and 095-519-5519.

If you have any questions regarding data processing and this privacy statement, you can contact us at phone number above.

What is personal data

Personal data is any information that relates to an identified or identifiable living

  1.   Anonymous data is not covered by this statement because it is not possible to associate them with a person.

 

Our activities for collecting personal informations

We collect personal information for several reasons. Some of them are providing better quality services, enabling payment over the web, answering your queries or marketing activities. We will notify you about your rights and collection of your data whenever it is legitimate. During some processing activities, such as payment processing, we also provide access to third parties.

In the upcoming subcategories we will list the reasons and the ways we collect the data in certain scenarios.

METHODS OF DATA COLLECTION

Personal information, other than those required in cookies (see Cookie Statement), are not collected without your knowledge. However, keep in mind that access to certain services may be limited if you do not provide us with your information.

DURING DIRECT CONTACT

If you contact us by e-mail, phone, or contact form, we will use only those personal information that you personally give us for the purpose of communication and for the best response to your inquiry. Your data will not be stored after communication ends if you do not enter into a business relationship with us.

DURING THE PURCHASE

We will process your information for order processing, billing, invoicing, and shipping. If you pay via the Internet, we will share your information with CorvusPay that charges on our behalf.

Your name and surname, address and phone number are required that we can deliver product on your desired address and call you if there is a problem with delivery.

DURING REGISTRATION

To register your account, we need your e-mail and your first and last name to identify you, prevent fraud and facilitate communication. We need e-mail to confirm the registration and the date of birth for check the age of the user.

WHICH DATA WE USE

We use your information in various ways but solely for the purposes stated in this document. Here is a list of data we process.

–          Name and surname – user verification, invoicing, sending of marketing messages, delivery of the package

–          Address – delivery of the package and calculation of the delivery price

–          Tel. number – communication for the purpose of delivering or answering questions

–          Credit card details – payment

–          Date of birth – Age verification (determining whether child date is processed)

–          E-mail – Marketing and Answering Questions

–          Buying history (including purchase date, registration, quantity of purchased products, etc.) – for improving service, sales analysis

–          Date of birth – to send personalized greeting cards

–          Cookies – To improve user experience, analytics, memory cart contents (learn more about cookies)

PURPOSE OF DATA USAGE

Payment and order information (name, surname, address, credit card details, phone number) are processed based on the terms of the contractual obligation.

Any further communication via e-mail with existing customers is based on a legitimate interest or privation. Marketing activities and sending promotional materials to new users are done only on the basis of the explicit privileges obtained during the purchase or registration process. We allow easy exclusion of receiving our promotional messages.

If we receive an inquiry from you, we process your data for this purpose based on the terms of the contractual obligation (actions preceding the conclusion of the contract).

Cookies

Our site uses cookies. During your visit, our site provides automated collection of IP addresses, types, and device identifiers. For more information, visit our Statement of cookies.

Storage and data protection

Data without legal basis for processing is regularly deleted. We keep the information unlimited if they are obtained through a privation, that is, the shortest prescribed by law (eg. invoices). You can retract data processing privileges at any time, and then we have to delete data that we do not have to keep under another law.

Communication data will be removed within a reasonable time after its completion if you do not give us any privilege for further processing.

During processing data, we use secure protocols for sending data, and also for processing payment information.

The data is primarily processed and stored on servers within the European Union. If we happen to transfer data outside the EU, we will look for your approval or we will have another legal basis.

Third party

We can share data with partners, online payment service providers, accounting services, consultants, and other professionals. We share data only with third parties that can guarantee the same data protection standard as ours and third parties with which we are legally required to share this informations.

Your rights

The section below describes the rights that belong to you. You can call us at 01-6119-323 or e-mail at admezak@gmail.com at any time if you want to request your rights or if you are interested in more information about your rights.

Right to information – In this Privacy Statement we have provided you with insight into your rights and ways of using and processing your information.

Right to access – You have the right to access your data. Contact us at admezak@gmail.com to access your personal information.

Right to correction – If your personal information in our possession is incorrect or incomplete, you have the right to submit a correction request with correct information.

The right to be deleted – is also called “right to forget”. If you want to delete personal information for which we do not have legitimate obligations or legitimate privacy interests, you have the right to address the request.

Right to restricting processing – You may ask us to stop processing but keep storing the data.

Right to data transferability – We will provide you with a copy of your personal information to you or to another processing manager that you have named in a secure way in interoperable format.

Right to objection – You have the right to file an objection to personal data processing, even if we are based on a legitimate interest, direct marketing, etc.

The right to withdraw privilege – If you have given us access to the data processing, and then changed your mind, contact us by any means and your data will be deleted and we will stop processing them.

The right to complain to the supervisory body – if you feel that we have not adequately addressed your request, you can complain to the supervisory body in your state or AZOP in Croatia.

We will respond to your objections within 30 days, and in the case of particularly demanding complaints, we may further extend this deadline, which we will notify you of.

COMPLAINTS

If the breakage occurs, we deliver new goods or return the money in full.

FRITILLARIA d.o.o
Lovački put 11
10000 Zagreb

P.J. Cvjećarna Mezak
Lastovska 2a
T.C. Savica

Tel. 01/6119323
Mob. 095/5195519
Mail: admezak@gmail.com
IBAN HR8524070001100381267

 

Enrolled at the Commercial Court in Zagreb
Share capital 20 000,00kn
Director: Tomislav Horvat
Art. 90. Paragraph 1 We are not in the VAT system

NOTICE ON THE METHOD OF SUBMITTING CONSUMER

In accordance with article 10 paragraph 2. of the Consumer Protection Act (Nar. No., No. 41/14), we inform consumers that complaints about the quality of our services can be submitted in writing to our address. telephone or e-mail. The answer to your complaint will be provided in writing no later than 15 days after receiving of the complaint.

CONVERSION STATEMENT

Your orders will be charged in Croatian currency. Your credit card will be charged for the conversion of the price from euros into Croatian kuna according to the current exchange rate of the Croatian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

WHILE BUYING OUR PRODUCTS, YOU ARE ACCEPTING OUR BUSINESS CONDITIONS

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